During Garrett Regional Medical Center’s (GRMC) annual employee recognition ceremony, Melissa Wolfe was named the hospital’s “Employee of the Year.”
“Melissa Wolfe is truly deserving of this award, she embodies our mission to treat each patient, and each other, like family,” said Mark Boucot, GRMC President and CEO. “Melissa has done a fantastic job in assisting new employees and making them feel welcome at GRMC. She also does an incredible job everyday helping our patients have a positive experience when coming to our hospital.”
Melissa Wolfe was nominated for “Employee of the Year” by a peer who stated that Wolfe’s behavior is welcoming for new employees as well as patients. It was also noted that she always helps everyone around her. On one occasion, Wolfe had recently left her shift at 7:00 PM and received a call from a newly trained employee regarding a question. After attempting to resolve the issue over the phone, Wolfe came back into the facility at 10:30 PM to assist.
The “Employee of the Year” program was created by the Employee Engagement Council, whose membership is comprised of GRMC’s frontline staff. Each month, any employee can nominate a fellow teammate for employee of the month and the nominations are voted on at the monthly council meetings. The Employee Engagement Council is part of GRMC’s shared governance management model, where staff members provide ideas, expertise and feedback for various hospital programs, policies and procedures.