Garrett Regional Medical Center continues to achieve excellent quality scores

Garrett Regional Medical Center continues to achieve excellent quality scores

Garrett Regional Medical Center (GRMC), the 55-bed acute care hospital providing inpatient and outpatient services to an eight-county region in Maryland, West Virginia, and Pennsylvania, continues to be a leading hospital in Maryland with an extremely low readmission rate as well as its outstanding score for reducing preventable complications.  For the last six months in a row, GRMC had a perfect score for its efforts to reduce hospital acquired conditions.  The hospital also demonstrates excellent performance on the national level with its low surgical site infection rate and excellent patient satisfaction scores.

GRMC’s raw data readmission rate comparative for all Maryland hospitals dipped to a low of 4.82% in the first quarter of 2019, continuing the hospital’s long term, excellent track record. The average raw data readmission rate comparative for all Maryland hospitals is 11.02%, according to data compiled by the state’s Health Services Cost Review Commission (HSCRC).

In addition, GRMC’s rate of hospital acquired conditions, which reflects infections and maladies incurred during a hospital stay not related to the original cause of admission, registered the best rate among Maryland hospitals during the first six months of 2019. The average rate in the state for this assessment is 0.65; GRMC reached a rate of 1.0, the best rate possible, in January of this year.

Another patient driven assessment, the hospital’s surgical site infection rate, also reached the best rate possible, seeing 0% in the first two quarters of 2019, according to data compiled by the Centers for Disease Control. That rate was down from 0.8% in the fourth quarter of 2018. This CDC data indicates that the national average for surgical site infection rates is 1.9%.

“We are very proud of how well our hospital performs in terms of patient outcomes,” says Mark Boucot, President and CEO of GRMC. “What is most telling is that these statistics are not anomalies; they’re very consistent from one quarter to the next, from one year to the next, because our staff dedicates themselves to providing our patients with the best care possible. Our unique approach to leadership is centered around staff empowerment and inclusion in decision making.  We have staff councils, consisting of front-line staff members, who are empowered to improve patient safety and overall service.  Our staff is included in decision making by the administration and also has a voice in strategic planning activities.  The hospital team takes it a step further by inviting patients to council meetings to share their experiences while they were in the hospital.  This feedback is used to improve the care all patients receive.  We strive to provide the kind of care you would want your family members to receive.”

GRMC has grown into a true regional medical center since its affiliation with WVU Medicine approximately four years ago. Since that clinical affiliation started, GRMC has added cancer care, nephrology, dermatology, heart & vascular care, pediatrics, gynecology, and behavioral health care to its stable of services. The hospital is continuing to grow patient care, with urology, the expansion of orthopedics and general surgery, and the development of an integrative pain clinic all coming online in the next few months.

“As we continue to look at expansion of services, we will never lose our focus on quality of care and performance improvement,” Mr. Boucot notes. “At GRMC, we really do strive to treat every patient like family. Our mission statement isn’t just words; it’s what this hospital’s amazing team of people strives for every day.”


Front row: Dr. Abigail Feathers, Dr. Dona Alvarez, Dr. Margaret Kaiser, Dr. Marjorie Fridkin, Dr. Rebecca Crowell, Dr. Thomas Johnson; Back row: Dr. Robert Corder, Dr. Kenneth Buczynski, Dr. H. Stanley Lambert III, Dr. Sotiere Savopoulos, Dr. Lynda Dougherty